Exceeding Expectations

Exceeds my expectations on every level. From my very first contact, they were exceptionally professional and knowledgeable, and took the necessary time to help me identify my father’s needs. It was quite clear I was not talking to “a receptionist” or “scheduler.” Indeed, I later found out she not only is a Certified Senior Care Manager, but also has a PhD. And she doesn’t just on-board you as you begin the home care service and hand you off to someone else; she is your contact person going forward. This woman is impressive and makes a great first impression for the company. The care giver they chose for us was also far more qualified than one would expect relative to the help my father needed. Leona is a CNA. I was not expecting more than “a helping hand,” but we get a lot more from Leona than that. She is not only a caring and patient person with great knowledge and experience on how to deal with a stroke patient, she is a problem solver. She listens and understands what is challenging the family in terms of caring for my father on any given day, and she not only identifies solutions, SHE is often the solution! And because she lives so close by, we know we can (and have) count on her to check on my father on “off-hours.” We have great trust in her and are grateful for all she does for our father. Lastly, the communication Life Foundation Home Care provides to the family is also well beyond expectations. They actively contact you to assure all is well. And when anything noteworthy happens in terms of caring for my father, I am kept informed. This provides enormous piece of mind when I must be away from my father. I contacted the other service providers in the area. None come close to Life Foundation Home Care. I’m so glad they serve our area.